How To Deactivate Paytm FASTag & Purchase New

Navigating the RBI Guidelines: Deactivating and Upgrading Your Paytm FastTech Account by March 15, 2024
In accordance with recent Reserve Bank of India (RBI) guidelines, Paytm (PTM) customers are set to face changes in their FastTech accounts after March 15, 2024. The guidelines stipulate that users will no longer be able to top up deposits or perform any credit transactions through their existing Paytm accounts. This also applies to the PTM FastTech accounts.

What does this mean for users? As of March 15, 2024, the ability to add any balance into existing PTM FastTech accounts will be restricted. However, the good news is that users can continue using their PTM FastTag as long as there is a remaining balance.

To navigate this transition seamlessly, Niha Singh from Gadget 360 is here to guide you through the process of deactivating your existing PTM FastTech account and applying for a new one online.

Deactivating Your PTM FastTech Account:

There are two convenient methods to deactivate your PTM FastTech account.

1. Using Mobile Number and Tag ID:

  • Call 18120 4210.
  • Provide your registered mobile number along with your vehicle registration number or Tag ID.
  • A Paytm customer support agent will then contact you.
  • Follow the link sent via SMS to raise your FastTag request.

2. Through the Paytm App:

  • Open the Paytm app on your mobile device.
  • Navigate to FastTag, select “Manage FastTag.”
  • Scroll down and tap on “Help and Support.”
  • Choose “I want to close my FastTag” and select your vehicle registration number.
  • Confirm your decision to close the FastTag for the selected vehicle.
  • Choose a reason for closure and proceed.

Now, the process of closing your PTM FastTech account has been initiated.

Applying for a New FastTech Online:

Follow these steps to apply for a new FastTech online:

  1. Download the “My FastTag” app from your Play Store or App Store.
  2. Under the “Buy FastTag” option, click on “Buy Online.”
  3. You’ll be directed to an e-commerce link where you can purchase the new FastTag.
  4. Once delivered, return to the FastTag app and click on “Activate FastTag.”
  5. Select the e-commerce site from where you purchased the FastTag and proceed with the activation process, either by scanning or entering details manually.

By following these steps, you can seamlessly deactivate your existing PTM FastTech account and transition to the new FastTech under the “One Fast, One Vehicle” initiative.

Frequently Asked Questions (FAQs) about Upgrading Paytm FastTech Accounts:

1. Why do I need to upgrade my Paytm FastTech account?

  • The Reserve Bank of India (RBI) has issued guidelines restricting certain transactions in Paytm accounts after March 15, 2024. Upgrading your Paytm FastTech account ensures compliance with these guidelines.

2. What changes can I expect after March 15, 2024?

  • Post this date, users won’t be able to top up deposits or perform credit transactions through existing Paytm accounts. This includes restrictions on PTM FastTech accounts.

3. Can I still use my Paytm FastTag after March 15, 2024?

  • Yes, as long as there is an existing balance in your Paytm FastTech account, you can continue using your Paytm FastTag.

4. How do I deactivate my current PTM FastTech account?

  • There are two methods: a. Call 18120 4210 and provide your registered mobile number, vehicle registration number, or Tag ID. b. Use the Paytm app: Navigate to FastTag, select “Manage FastTag,” tap on “Help and Support,” and choose “I want to close my FastTag.”

5. What is the “One Fast, One Vehicle” initiative?

  • This initiative ensures one active FastTech account per vehicle, streamlining the process and enhancing user experience.

6. How can I apply for a new FastTech account online?

  • Download the “My FastTag” app, click on “Buy Online,” and follow the prompts to purchase a new FastTag. Upon delivery, activate it through the app.

7. Can I choose any e-commerce site to purchase the new FastTag?

  • Yes, you can select any e-commerce site listed in the My FastTag app where you find the FastTag available for purchase.

8. Will there be downtime during the transition?

  • The deactivation and activation processes are designed to minimize downtime. However, it’s advisable to plan ahead and complete the process before March 15, 2024.

9. What if I encounter issues during the process?

  • Reach out to Paytm customer support for assistance. Contact details and support options are available within the Paytm app and website.

10. What happens if I don’t upgrade my Paytm FastTech account by the specified date?

  • Failure to upgrade may result in restricted functionality in your Paytm FastTech account as per the RBI guidelines. It’s recommended to adhere to the timeline for a seamless experience.



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